Refund & Return Policy

Your satisfaction matters to us. Because Markvonne products are personal hair-care items, we follow the policy below to keep things hygienic and fair to every customer.

All sales are generally final

For health and safety reasons, opened or used hair-care products cannot be returned, resold, or refunded. Please make sure of your selection before completing your purchase.

Damaged or defective items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include:

• Your order number
• A photo of the damaged or defective product
• A photo of the shipping package if it arrived damaged

We'll review your claim and, if approved, send a free replacement or issue a refund to your original payment method.

Lost or stolen packages

Once a package shows as delivered by the carrier, Markvonne is not responsible for lost or stolen packages. Please contact the carrier to open a claim. We will do our best to help you investigate.

Wrong shipping address

Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect address, you'll be responsible for the cost of reshipping.

Cancellations

Orders can be cancelled within 24 hours of purchase if they have not yet shipped. Reach out as quickly as possible if you need to cancel.

Allergic reactions

Always perform a patch test before first use. If you experience a reaction, discontinue use immediately and consult a healthcare provider. While we cannot accept returns on opened product, we genuinely want to hear from you so we can support you and improve our formulations.

How to reach us

For any refund, return, or order issue, email us at markvonne1980@gmail.com, message us on the Message Us page, or reach out on Instagram @mzmarkvonne.